Customer Care

Rustic City reserve the right to update or modify these terms and conditions without prior notice, at any time. This website is operated by Rustic City. Throughout the site, the terms “we”, “us” and “our” refer to Rustic City. Your use of our online store, following any such change constitutes your agreement to follow and be bound by the terms and conditions as changed.

Most of our products are special handmade/stitched in our very own studio. Depending on the size or type of item, please allow a minimum 5 to 8 working days on production, excluding delivery. If there’s a shortage of material, you will be notified that there will be a delay.

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. If we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

Please send all other communication – complaint, compliments or enquiries to our email address below – 48 hours turn-around response, working days.

Contact Us


For any further queries please feel free to whatsapp us

Cell: +27 66 224 9571

WhatsApp line (Strictly for Orders/Purchases ONLY)​